Service Terms

Business purpose: people-oriented, pioneering and enterprising

Business philosophy: honesty, letters to businesses

Business philosophy: to become China's air industry integrity enterprises

Service concept: Security pre-sales service center in the whole process, customer service is our aim, it has increasingly become the customers for the company to put forward the basic requirements, we continue to optimize the internal management of enterprises, a series of measures to enhance staff awareness of service, so that each user can understand our service slogan "you need and good service". In addition, we have established a strong marketing network, set sales, service and integrated, the company's new products and services will reach the market and the users timely and comprehensive, formed a perfect product development system and network operation mechanism.

To provide customers with quality products and perfect pre-sale, sale and after-sales service is the Jiangyin Long Yao Machinery Manufacturing Co., Ltd. service objectives; to meet the needs of customers is one of the important contents of our work. We take the "Yang national ambition, a world famous brand, to serve the country industry" as the spirit of "market-oriented, technology driven" purpose. To the vast number of old and new customers and one to support the people of all walks of life to make the following commitments:

First, pre service

According to the user's requirements, provide the professional design and installation plan

Two, the sale of services

The equipment to the scene and then notify the user after 48 hours to send engineers to the site free guide installation, commissioning, and training of the user's operation and maintenance personnel, should enable the staff to be trained to understand the principle and understand the performance, understand the structure, operation, maintenance, will remove the simple fault".

Three, after-sales service

1, the establishment of user files, equipment tracking management, depending on the situation of the equipment on a regular basis to check the phone, to remind the user to replace the vulnerable parts and after-sales service advice, and the user comments recorded in the user file.

2, for the user to provide preferential price of spare parts.

3, when the equipment failure, give a reply within 1 hours after notification to the user, provide rapid troubleshooting method for the user, if the user cannot solve itself, will send engineers to reach the site within 48 hours (domestic).

4, in the warranty period, those who belong to our company liability caused damage to the equipment, all expenses incurred shall be borne by the company; if the user responsibility caused by damage to the equipment, our company timely help the user to replace the equipment parts, only charge the cost of spare parts, provide on-site technical service and the corresponding.

5, after the warranty period, our company to provide life-long maintenance services for the production equipment.